This is how you do customer service. The other day, after a Delta flight, autotune pioneer T-Pain complained on Twitter about the airline's choice of music.
"Delta we gotta change these boarding/taxiing songs more often guys... I gotta go perform in the Staples Center in a minute and Adele just put me in the weirdest mood. Now I’m crying. Thanx.” Obviously, it wasn't a super serious complaint, but that didn't stop Delta from responding.
"Our boarding/taxing songs are intended to provide a relaxing experience. Can you imagine what would ensue if we played “buy u a drank” (a personal fave), with everyone snappin’ their fingers and what not? We’d never get anywhere on time. Necessary sacrifices, Mr. Pain." they responded.
And then as if to prove a point, they played the megahit "Buy U A Drank" on his next flight, much to his amusement. I think they've made a lifelong customer out of T-Pain.
